Member Profile – Regal Coach Lines, Chicago        

Anne & Willie Brown

Regal Coach Lines, Chicago

How we got our start…

We got started in this business because Willie Brown worked for a coach company who closed their business. He was so instrumental in the marketing and customer relations aspect of that company that customers actively pressured him to buy a bus. By the end of the first year we had three buses.

The best advice we ever got…

A seasoned operator told Willie to become acquainted from a business and personal aspect with companies all over the country. He said you cannot make it in this business alone, at some point you will need someone on a Sunday afternoon. Most of all… keep the same personality and customer service attitude you have now, no matter what.

The most important item on the desk

My (Anne’s) daily planner

I couldn’t do this job without…

The good people in our lives, who we can call good business acquaintances and good friends.

My favorite music to listen to is…

I (Anne) like all music, but R&B and blues are my favorites.

Our most popular request…

Student transportation

The most unique bus tour we ever offered…

A 14-day cross-country tour we did from Chicago to California, spending time in St. Louis, Oklahoma City, Amarillo, Santa Fe, Albuquerque, Grand Canyon, Las Vegas, Los Angeles, San Francisco, Reno, Salt Lake City, Denver and Omaha.

The biggest challenge facing our industry…

Local companies undercutting each other

 

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