Operators share their strategies for surviving the pandemic
When Jack Kaufman laid off his Timi’s Tours staff in mid-March 2020, at the start of the pandemic, he told them they might need to…
Category: Operator News
Operator Alison Klein Sherman joining GNJMA board
Alison Klein Sherman, President of Klein Transportation is joining the board of directors of the Greater New Jersey Motorcoach Association (GNJMA).
Klein…
Sunway Charters credits BusRates.com with bringing in business
Lee Helms is seeing business coming back, and a good source has been BusRates.com.
“I’ve been on BusRates for a lot of years and, about…
Operator launches series of parties to build tour sales and customer loyalty
Marketing pro Michaela Tye of Village Travel would never wait for business to come to her. She is actively working to bring…
How Bollman Charter Service built a multi-generational relationship with Rosen Hotels
For Todd Greenawalt, Rosen Inn International in Orlando feels like a second home. His family-owned Bollman Charter Service’s relationship with Harris Rosen…
Meet generational motorcoach companies at core of industry
Generational motorcoach companies that have been passed along to two, three or four generations make up the core of the industry. Most of the owners…
Little Rock Coaches brings COVID-19 vaccination clinic to drivers
Building on a longtime relationship he has with a local pharmacist, Cary Martin was able to provide an easy way for his drivers and staff…
Transportation veteran finds opportunity amid pandemic
Dan Goff calls March 13, 2020, the day the music stopped. One customer alone canceled 256 trips that day. But the 40-year transportation veteran remained…
Helping drivers get vaccinated early pays off for one operator
Do not wait: Be proactive with local health authorities to secure vaccination priority for your drivers. That’s the advice of Elizabeth Kamalakis,…
UMA EXPO theme honors ‘generations’ of motorcoach operators
In many ways, multigenerational operators help define the motorcoach industry, becoming part of the communities they serve and offering hands-on, personalized service that brings customers…