MANHEIM, Pa. — Steven Marion, director of customer solutions in the Northeast for Motor Coach Industries, has died. He was 61.
Marion had a 19-year career with MCI, where he was responsible for supervising the company’s Technical Solutions Managers (TSMs) in 25 states. TSMs provide operators with training and troubleshooting expertise on various systems and new technologies on MCI and Setra coaches.
Marion was highly respected by his peers and customers for his knowledge, dedication and commitment to helping them.
“We affectionately called Steve ‘Critter’ because he always had a solution when others got stuck,” said Kevin Keith, a longtime colleague and MCI’s national customers solutions director, private sector. “He always put customers’ needs first.”
Marion was born in Ithaca, N.Y., and received his bachelor’s degree from Binghamton University’s Harpur College in 1978. After graduation, he managed Poyer Orchards and Equipment in Ithaca and went into the motorcoach industry as director of maintenance at Ithaca’s Swarthout Coaches. He joined MCI in 1998.
Marion, who lived in Manheim, is survived by his wife Lisa, son Christopher, daughter Heather, granddaughter Michaela and mother Doris Marion. Contributions in Marion’s memory may be sent to the Humane League of Lancaster County, 2195 Lincoln Highway East, Lancaster, PA 17602.
