From its inception in 1992, ECHO AFC Transportation’s mantra “People Powered, Safety Driven” has defined the brand, highlighting the operator’s top goals of safety and dedicated customer service.
The company’s commitment to those standards is behind its ongoing purchase of 47 new Van Hool CX45 Motorcoaches from ABC Companies. ECHO AFC President/CEO John Ferrari said the fleet addition illustrates “a laser focus on elevating the customer experience that has been essential to our success for the past 30 years.”
“As we celebrate this major milestone,” Ferrari said, referring to the 30th anniversary, “we are excited to expand our fleet with these current Van Hool models that enable us to offer all of the comforts, high performance, style and safety features that customers appreciate and expect when they travel with our operation.”
ECHO AFC’s service area spans the state of Texas and parts of Florida.
Custom comfort, safety and design elements
The new custom Van Hool models include a number of passenger safety, comfort and signature ECHO AFC amenities such as full leatherette seating and enclosed parcel racks that provide a sleek interior look. The coaches also include a complement of integrated safety features including ACC/collision mitigation, interior security cameras, and 360 camera systems. Additionally, all new models feature a custom black-on-black reflective paint scheme that showcases the ECHO AFC brand, creating a cohesive and elegant signature look for the fleet.
“Consistency is key to our marketing and user-experience strategy,” Ferrari said. “From the moment a passenger sees and then steps aboard any vehicle in our fleet, they will experience the same look, feel and level of luxury and comfort. This focus on uniformity and dependability also extends to the hospitality and professionalism customers can expect when interacting with every member of the ECHO AFC staff.”
The new coaches will be used primarily for charter service with professional sports teams, as well as university athletics, public or private school charter field trips, sports, educational outings, youth group transportation, and more.
“John and the entire ECHO AFC Transportation team emulate a passion for unparalleled customer service,” said Brenda Wordelman, ABC Companies’ Senior Vice President Midwest & Southwest Sales. “Their attitude and dedication parallels ABC Companies’ own focus on providing an excellent customer experience, which may explain why this leader in ground transportation has been a loyal customer with ABC for 30-plus years. We are grateful and excited to support ECHO AFC’s continued growth for decades to come.”