DATTCO Inc’s sales team is undergoing some changes.
Jim Gallant, who just marked his 25th anniversary with the company, has been promoted to Senior Vice President of Sales and Service. He most recently served as General Manager for Thermo King Northeast, a company subsidiary.
“I’m honored for the opportunity to return to my roots in sales and service. In this role, I will focus on making the division a successful, cohesive unit that continues to provide clients with exceptional customer service. This unit will contribute to the overall success of the company’s other divisions — school bus and motorcoach,” Gallant said.
DATTCO’s Sales and Service Division includes the IC Bus franchise for all New England, Thermo King Northeast, with Boston-area and Hartford-area dealerships, and commercial body shops in Randolph, Massachusetts, and Middletown, Connecticut.
In his new role, Gallant will manage all the motorcoach company’s Sales and Service Division responsibilities, including parts sales, vehicle sales, fleet repair services and collision repair.
He began in the parts department and his career as the dealership expanded.
DATTCO sales team expands
The team also added Brett Adams, previously with Ryder Systems, as Vice President of Sales and Business Development.
Adams brings more than 25 years of sales and management experience. His achievements as Ryder’s Director of Sales and Marketing include “#1 Business Unit in Contractual Revenue Growth” and “Top 10 status on the Sales Performance Matrix.” He was responsible for more than $135 million in revenue in Western New England.
In his new role, Adams will identify new business opportunities for the sales and service division, build relationships with prospective clients, and grow the division’s commercial vehicle dealership aspect.
“DATTCO is already one of the most reputable dealers in southern New England,” Adams said. “My goal is to position it as the region’s top full-service commercial vehicle dealer. The division has a strong team in place, and I look forward to collaborating with them to enhance the DATTCO brand.”
At the core of both men’s management style is their belief in the direct connection between employee morale and customer experience. Together, they will continue to leverage employee relations’ importance to build on the division’s success and reach its goals, the company said in a release.
Drive strategic growth
DATTCO credits its growth to “excellent customer service achieved by providing honest, reliable, and efficient service.” The company attributes high customer satisfaction levels to regularly soliciting its customers’ and employees’ input to continue providing excellence.
The Sales and Service Division at DATTCO is empowered to know all of the industry’s ins and outs and stay abreast of current events and innovations that affect the industry. This allows them to anticipate their customers’ needs and help them make the best decisions, according to Don DeVivo, President of DATTCO, a UMA member.
“I am pleased to announce these important assignments as we continue to position DATTCO as a leader in commercial vehicle sales and service in New England,” said DeVivo. “Our biggest strength is our staff; it is what sets us apart from our competition. I have great confidence in Jim and Brett’s ability to drive strategic growth and increase the visibility of the DATTCO brand while maintaining the high level of customer service we are known for.”
Established in 1924, DATTCO is a third-generation family-owned business headquartered in New Britain, Connecticut. From its early roots as an operator of three school buses, the company now services more than two-dozen school districts throughout Connecticut.
It is also New England’s top bus dealer and leader in vehicle service, including fleet, collision and trailer repair services. DATTCO’s motorcoach division specializes in providing personal and group travel services, operates a commuter line in the Boston area and routes for the discounted intercity bus service Megabus.
