Transportation Safety Exchange responds . . .
To the Editor I am confused about the allegations made against Transportation Safety Exchange (TSX) by Reggie Hines in the Dec. 1, 2011, article prepared…
Transportation Safety Exchange defends safety mission
By Patrick Labriola I am disappointed by the blatant inaccuracies in Linda Morris opinion piece about Transportation Safety Exchange (TSX) in the Nov. 1 issue…
Tired of being a commodity? Try selling your services
By Dave Millhouser It sounded like a catastrophe of biblical proportions: A woman in the hotel parking lot was wailing that someone had broken into…
Leveraging your smarts and resources in new ways
By Dave Millhouser “Id love to do a test drive in your demo but time is tight. Could we kill two birds with one stone…
Creative marketing, pricing can attract new customers
TAMPA, Fla. If selling is the make or break ingredient in a motorcoach companys success (or failure), then operators who took in the marketing…
Important new job: Monitoring your ‘virtual identity’
By Dave Millhouser We were sitting in the transportation office when the HAM called. No mammal is more dangerous than a Hot Angry Mom. So,…
Thinking of diversifying your fleet? Look before leaping
By Dave Millhouser Frolicking along Highway 401 west of Montreal, a peek at the rearview mirror revealed a vehicle gaining on me. We GENUINE bus…
Good marketing doesn’t have to cost a lot of money
ORLANDO, Fla. — Money isnt the key to successful marketing, guerrilla marketing coach Al Lautenslager told attendees at a UMA Motorcoach Expo seminar here. “Time,…
Are you paying attention to your customer service? Are operators in touch?
SAN FRANCISCO — Laura Maki wanted to hire a motorcoach to pick up and drop off her wedding party at a local hotel for the…
Time for the industry to go on marketing offensive
By Dave Millhouser It seems like every time theres a big motorcoach-oriented meeting, local media briefly swarm the venue and gush about how nice buses…