ATLANTA - It all fits.
Gaetan Bolduc is an engineer by education and experience. His jobs during his 22 years at Prevost Car Inc. have been production, engineering, research and operations related.
So, when he was promoted to company president on Jan. 1, seemed appropriate that he would commit to those characteristics that are near and dear to the heart of engineers.
Like, continually improving quality.
Expanding customer satisfaction.
Delivering long-term value.
Being a reliable partner.
And, setting standards.
"From the standpoint of the values we embrace as a corporation - and with the advantage of many years of experience behind us - it's clear that chasing after market share is not the way to deliver lasting value," Bolduc explains.
"We know that the only road to success is to take care of our customers during good times and bad. It's what makes Prevost a solid, reliable partner for the long term," Bolduc continues.
"Over the past few years we've put a lot of effort into protecting the value of the investments our customers have made in our organization and in our products. ... Prevost is a partner of choice because customers know they can count on us for a wide range of high quality products and services that meet their needs," Boulduc adds.
The new top executive at Prevost intends to keep the Quebec-based coach builder on a path of continual quality improvement and growing customer satisfaction, drawing on the skills of the Prevost team to accomplish those goals.
"We mean to prove our worth on an ongoing basis," he says, "by setting new standards in product and service quality and, above all, by safeguarding the investments our customers make in what we do."
Bolduc joined Prevost in 1982, as a technician and moved steadily up the corporate ladder, becoming manager of industrial engineering, methods and tooling in 1986, vice president of production and material in 1993, and executive vice president of operations in 1998. He assumed responsibility for all engineering, and research and development three years ago.
For the past two years, Boulduc also has been a member of the management committee of Nova Bus, a subsidiary of Prevost.
He is a graduate of the University of Quebec's engineering technology program, which no doubt reinforced and expanded his focus on quality and value.