BLOOMINGTON, Minn. — The Minnesota Charter Bus Operators Association (MCBOA) hosted its largest annual meeting to date this month, drawing record attendance and expanded industry participation during a multi-day gathering that featured new panels, added education sessions, and increased vendor engagement.
The event on Nov. 11-12 brought together operators, manufacturers, airport officials, and national industry leaders for updates on technology, safety, workforce needs, and federal policy trends.
A revamped program layout introduced more discussion-based sessions, including manufacturer updates on equipment and supply chain issues; a safety and compliance panel focused on practical fleet strategies and near-miss reporting; and a session on driver retention and workplace culture, an ongoing challenge for operators statewide.
Representatives from Minneapolis–St. Paul International Airport briefed attendees on upcoming projects and curbside operations while outlining opportunities for improved coordination with motorcoach companies.
Nationwide perspectives
National speakers also delivered legislative and regulatory insights. Fred Ferguson, President and CEO of the American Bus Association, addressed members virtually from Washington, where he was meeting with policymakers on tariff-related concerns. Ken Presley, of the United Motorcoach Association, provided an overview of federal policy developments and industry trends.
During the meeting, MCBOA members confirmed the Association’s 2025 Board of Directors.
Three annual awards were presented, each introduced by the previous year’s honoree:
• Operator of the Year: Steve Woelfel, Jefferson Lines
• Vendor of the Year: Chris Riddell, TBN
• Troy Voigt Memorial Leadership Award: Rob Wicklund, Bemidji Bus Lines.
Rob Wicklund, Bemidji Bus Lines, was honored with theTroy Voigt Memorial Leadership Award.
The Troy Voigt Memorial Leadership Award was the inaugural presentation, honoring Voigt’s legacy of service, and was presented by members of his family.
Riddell said the Vendor of the Year recognition reflects TBN’s mission to help operators strengthen their businesses.
“This industry has been through a lot, and our passion has always been about helping companies grow stronger — not just with software, but with strategy, data, and a vision for what’s coming and what’s possible,” he said. “This award is a reflection of that mission and of the work the entire TBN team is doing day in and day out,” he shared on the company’s Facebook page.
Riddell added that despite challenges, he sees growing optimism ahead.
“I’ve spent more than 20 years in this industry, and I’ve never been more confident in its future,” he said. “The best is yet to come for those who embrace change and position themselves to be the solution the traveling public wants and needs. I’m grateful every day that TBN gets to play a part in helping shape what’s next.”
MCBOA President Chad Ely said the gathering underscores the Association’s momentum.
“This year’s annual meeting demonstrated the momentum of MCBOA — with rising membership, deeper industry partnerships and an agenda shaped around real issues facing our operators and vendors,” Ely said.
MCBOA plans to expand its programming, with additional events and educational offerings expected to be announced soon.
Sponsors for this year’s meeting included MCI, its Platinum Sponsor, and the American Bus Association, Prevost, and Transportation Advisors, Gold Sponsors.
Photos courtesy of MCBOA.
