MCI shares best practices for a successful restart

Motor Coach Industries (MCI) is sharing best practices to help motorcoach operators increase rider confidence for a successful restart.

The manufacturer’s engineering and field support teams, and colleagues from sister company NFI Parts, have met with suppliers and customers, and served on industry task force committees to develop guidance in cleaning, disinfecting, distancing and other protection protocols.

MCI is providing a range of resources, beginning with a guide on the company’s website that consolidates current MCI and NFI Parts options for safe and successful operations under four pillars: distancing, disinfecting, air quality and PPE.

“One of the things MCI has been doing in collaboration with NFI Parts is to help evaluate what is effective against COVID-19, what helps meet CDC guidance, what is available, is it financially and operationally viable, and will it inspire passengers to ride,” said Brent Maitland, MCI Vice President of Pre-Owned Coach, Product Planning and Marketing, in a statement. 

Additional information can be found at the NFI Parts Clean and Protect Product Guide and the NFI Parts’ White Paper guide on the four pillars. 

MCI created a comprehensive checklist for keeping motorcoaches clean and sanitized. 

To help operators share their enhanced cleaning practices with customers, MCI created the Extreme Clean Commitment Toolkit to provide downloadable messaging templates for customers and the media.

MCI Academy — MCI’s training division — offers a Clean, Disinfect and Protect webinar, which reviews optimal cleaning practices and the latest advice for customers restarting their fleets. It can be found on the MCI Academy’s Learn Management System (LMS), course code 19.111. Those who don’t have an LMS account can email Scott Crawford, MCI Academy Technical Training Manager, at to register.

Related: MCI adapts during pandemic, focuses on parts, service, safety

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