Inaugural Travellers’ Best Awards recognizes top Canadian bus operators

Busbud, a global ground travel booking platform, announced the winners of its inaugural Travellers’ Best Awards recognizing the top bus operators in Canada. 

The Travellers’ Best Awards celebrate Canadian bus operators that received stellar passenger reviews from locals as well as tourists in 2023. The program celebrates bus operators across eight categories, including best overall service, popularity, Wi-Fi reliability, shuttles, customer service, and cross-border trips.

BusBud awards
The inaugural Travellers’ Best Awards recognize the top bus operators in Canada.

“Congratulations to all of this year’s Travellers’ Best Award winners,” says LP Maurice, CEO and co-founder of Busbud. “This award recognizes the best in the industry here in our home country of Canada. Winning this award is a testament to these operators’ commitment to providing excellent travel experiences to their customers and investing in the future of ground transportation.”

The 2024 Travellers’ Best Award winners are:

Best Bus Company: Red Arrow

This award, based on reviews, recognizes Red Arrow’s dedication to providing safe, comfortable, and enjoyable bus trips in Alberta and Ontario. “Travellers consistently praise Red Arrow for going above and beyond to make their journeys positive experiences. In addition to offering excellent amenities, the company also prioritizes safety with their ‘Safely Home’ initiative,” according to BusBud.

Most Popular: Rider Express

Chosen most often by passengers, this award celebrates Rider Express’ commitment to connecting people to over 70 Canadian destinations, consistently offering affordability, high-quality service, and comfort. The Alberta-based company has established a network of routes that reaches across the vast stretches of Canadian territory. Their dedication to service excellence and route diversity solidified their position as passengers’ top choice.

Connectivity Award: Red Arrow

The company has been crowned the champion of the Connectivity Award, which highlights its dedication to keeping passengers plugged in throughout their journeys across Alberta and Ontario. Red Arrow’s onboard Wi-Fi consistently receives accolades from users.

Shuttle Star Award: Vivo Green

The Canadian shuttle company was recognized for providing transportation services using smaller format vehicles such as vans or minibuses. “Vivo Green stood out for its commitment to connecting travellers to unique destinations like the Canadian Rockies, while consistently delivering a positive travel experience,” said BusBud.

Time Trust Award: Jaguaride

Jaguaride’s commitment to punctuality sets it apart. “Their win in the Time Trust Award serves as an inspiration for other transportation providers, highlighting the importance of prioritizing schedule adherence and traveller satisfaction,” according to BusBud.

Stellar Service Award: Ebus

Ebus’ commitment to passenger satisfaction was evidenced by thousands of positive reviews, the highest problem resolution rates, and quick response times. “This achievement highlights Ebus’ approach to treating everyone as a valued guest. From the moment you book your ticket to the time you arrive at your destination, Ebus consistently puts in the extra effort to ensure your comfort and satisfaction,” said BusBud.

Bridge Builder Award: Quick Shuttle

Quick Shuttle was recognized for its services on cross-border trips. “Quick Shuttle caters to travellers heading from Seattle to Vancouver and vice-versa, providing a convenient and comfortable option for navigating border crossings,” noted BusBud.

Global Rider Award: ONEXBUS

When it comes to exploring this vast country by bus, ONEXBUS consistently rises to the top of the charts for international visitors. “Winning the Global Rider Award, which recognizes the top-rated companies by international visitors, highlights their dedication to exceeding the expectations of world travellers,” according to BusBud.

To identify the top-performing companies, Busbud analyzed thousands of reviews from customers who booked trips with Busbud in 2023. After each trip booked with Busbud, riders are asked to rate their experience and share insights about the trip, considering factors such as general satisfaction, timeliness, comfort, and amenities such as Wi-Fi. The evaluation included all bus companies operating in Canada that received more than 100 reviews in the past year.

Busbud is a global mobility group that operates marketplaces focused on ground travel where passengers can book intercity bus and train tickets on over 3 million routes in more than 80 countries worldwide. The company also offers vertical business-to-business software that powers ground travel operators across the globe.

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