IMG now offering its members customer-service training

LENEXA, Kan. — The International Motorcoach Group has formed a partnership with the International Tour Management Institute to give IMG members an opportunity to receive ITMI training in customer service excellence at exclusive IMG discounts.

“IMG is proud to launch this new training partnership with ITMI,” IMG President Bronwyn Wilson said. “We value the opportunity to utilize ITMI’s extensive experience in the tour and travel industry to offer their exceptional customer-service training for our members.”

ITMI CEO Ted Bravos said that while all drivers receive continuous safety and driving skills training, “we have recognized that there is an opportunity to teach the effective handling of people-related issues to increase professional behavior. The ITMI training helps the driver identify areas for enhancement such as understanding the psychology of group travel, the critical nature of the drivers’ interpersonal communication and problem-solving skills, maintaining a positive attitude and keeping their cool.”

The training also will help build brand recognition, increase driver morale and retention and give tips for handling the challenges of long-distance travel.

ITMI has been a leader in the training and certification of travel and tourism professionals for more than 40 years. For the past decade, ITMI also has developed and delivered customized training and certification for motorcoach drivers.

For more information about the IMG training please visit: customer-service-training

IMG is a North American network of motorcoach operators with 57 member companies operating more than 7,000 vehicles that provide transportation to more than 21 million charter and tour customers.

Its member companies vary in size, region and diversity of business models with a range of offerings, including bus charters, escorted tours, limousines and school buses. IMG is an invitation-only organization.

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