NEW YORK — Ground travel booking platform Busbud has named Peter Pan Bus Lines, Amtrak, and Red Coach among the winners of its inaugural United States Travelers’ Best Awards, recognizing operators that received the highest customer ratings in 2025.
The awards are based on thousands of verified traveler reviews submitted by customers who booked trips through Busbud last year. Reviews evaluated operators on factors including punctuality, amenities, and customer service.
Peter Pan Bus Lines received the program’s top honor, the “Best of the Best” award, for its service across the Northeast. Busbud said the company consistently scored highly for reliability and passenger comfort along major regional routes.
“We are honored to accept Busbud’s ‘Best of the Best’ award as the top-rated bus operator in the United States,” said Peter Picknelly, chairman and CEO of Peter Pan Bus Lines. “This award reflects our team’s dedication to providing a premier travel experience.”
Red Coach, which operates in Texas and Florida, won the Connectivity Award for best Wi-Fi and comfort. Busbud said travelers rated the company highly for reliable onboard internet service and spacious seating.
Amtrak earned the Stellar Service Award for best customer service across its national rail network. Travelers cited the professionalism of staff and their responsiveness in resolving issues during trips.
Busbud said the awards come as demand for ground transportation rebounds in the United States, with travelers seeking affordable travel options that still offer premium amenities.
“Launching our Travelers’ Best Awards in the United States is a significant milestone,” said John Stepovy, Busbud’s senior regional director for commercial operations. “This year’s winners demonstrate that travelers value reliability, comfort, and quality above all.”
Busbud operates an online marketplace for ground transportation, allowing travelers to book bus and train tickets on more than 3 million routes across more than 80 countries.
